Subscriber Retention Sales Rep 1

Johnson Controls; Manchester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Bonus scheme

Leave 25 days

Holiday purchase scheme

Pension up to 7% employer match

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development

Onsite parking

Dress down Fridays

Job summary

Johnson Controls is seeking a Customer Retentions Advisor in Manchester to focus on retaining customers by having valued conversations and ensuring they see ongoing value in their home security solutions. You will also upgrade customers to the latest equipment using value-driven discussions.

The role aims to reduce churn, enhance satisfaction, and build loyalty through proactive engagement and data-informed strategies. Onsite work with a bonus potential and clear growth opportunities.

Qualifications

• Passion for customer advocacy and team development.
• High level of customer service experience.
• Strong negotiation and communication skills.
• Ability to analyze data and translate insights into actionable strategies.

Responsibilities

• Retain customers through value-driven conversations to reduce churn.
• Upgrade customers to the latest equipment using value-driven conversations.
• Aim to deliver a monthly retention target and drive loyalty by demonstrating long-term value.

Skills

Customer service experience

Negotiation

Communication

Data analysis

Tools

CRM software

Job description

Job Description Join Us as a Customer Retentions Advisor! Manchester – Tyco Park | Full-Time

What we offer

• Competitive Salary: Reflecting your skills and experience
• Lucrative Bonus: Very achievable target based bonus scheme
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What you will do

As the Customer Loyalty Advisor you will Focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product. You will also be responsible for upgrading our customers to the latest equipment available using value-driven conversations. Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems.

How you will do it

Deliver a retention rate of 65% a month base on saving our customers from leaving us. Retain customers using conversational skills so we don’t offer high discounts just to retain. Help customers see value for money in the product. Deliver a upgrade target every month and utilizing the skills trained to upgrade our customer to the best system available.

What we look for

• Passion for customer advocacy and team development.
• High level of customer service experience.
• Strong negotiation and communication skills.
• Ability to analyze data and translate insights into actionable strategies.

Nice-To-Haves:

• Proven experience in telesales or customer retention, ideally in home security or subscription-based services.
• Experience with CRM systems and telesales performance tools.

#LI-MH1 #LI-Onsite

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.