Customer Loyalty Advisor – Retention & Upgrades

Johnson Controls; Manchester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Bonus scheme

Leave 25 days

Holiday purchase scheme

Pension up to 7% employer match

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development

Onsite parking

Dress down Fridays

Job summary

Johnson Controls is seeking a Customer Retentions Advisor in Manchester to focus on retaining customers by having valued conversations and ensuring they see ongoing value in their home security solutions. You will also upgrade customers to the latest equipment using value-driven discussions.

The role aims to reduce churn, enhance satisfaction, and build loyalty through proactive engagement and data-informed strategies. Onsite work with a bonus potential and clear growth opportunities.

Qualifications

• Passion for customer advocacy and team development.
• High level of customer service experience.
• Strong negotiation and communication skills.
• Ability to analyze data and translate insights into actionable strategies.

Responsibilities

• Retain customers through value-driven conversations to reduce churn.
• Upgrade customers to the latest equipment using value-driven conversations.
• Aim to deliver a monthly retention target and drive loyalty by demonstrating long-term value.

Skills

Customer service experience

Negotiation

Communication

Data analysis

Tools

CRM software

Job description

Johnson Controls is seeking a Customer Retentions Advisor in Manchester to focus on retaining customers by having valued conversations and ensuring they see ongoing value in their home security solutions. You will also upgrade customers to the latest equipment using value-driven discussions.

The role aims to reduce churn, enhance satisfaction, and build loyalty through proactive engagement and data-informed strategies. Onsite work with a bonus potential and clear growth opportunities.