Technical Support Advisor

Johnson Controls, Inc.; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

25 days annual leave

Pension plan

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development opportunities

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls is seeking a skilled, office-based Support Technician to join the ADT team on a full-time day shift (M40) with weekend work. You will receive ongoing training, career growth opportunities, and a competitive benefits package.

In this role you will diagnose alarm faults, use monitoring and programming software, and deliver outstanding service to residential and commercial customers while assisting field engineers and ensuring remote connectivity to alarm systems.

Qualifications

• An interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.
• Experience in technical problem-solving.
• Experience providing customer service over the phone.
• Background in customer service.

Responsibilities

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

Skills

Problem solving

Excellent communication skills

Ability to convey technical info to a非

Experience in technical problem-solv

Experience providing customer service—

Background in customer service

Job description

We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Bonus Plan: Performance-based bonuses to reward your impact
• Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

How will you do it

In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.

You will:

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems
  

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience
  

Preferred Skills

• Experience in technical problem-solving
• Experience providing customer service over the phone
• Background in customer service
  

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-MS2

#LI-Onsite

#ADTcustomerservice