Technical Support Advisor – Security Alarm Systems

Johnson Controls; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Employee assistance program

Referral scheme

Discounts

Job summary

Johnson Controls is seeking a skilled Technical Support Advisor to join our ADT team in Manchester. This full-time, office-based role offers a day shift with weekend work and opportunities for career growth across local, national, and global levels.

As a Support Technician you will diagnose and troubleshoot alarms, use monitoring and programming software, and deliver exceptional customer service to residential and commercial clients, while assisting field engineers with remote connectivity.

Qualifications

• Strong problem-solving and analytical skills.
• Excellent communication to non-technical audiences.
• Experience providing customer service over the phone is desirable.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use a broad range of monitoring and programming software.
• Deliver excellent customer service to external residential and commercial customers.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

problem-solving

customer service

communication skills

explain technical info

Tools

Monitoring software

Programming software

Job description

Johnson Controls is seeking a skilled Technical Support Advisor to join our ADT team in Manchester. This full-time, office-based role offers a day shift with weekend work and opportunities for career growth across local, national, and global levels.

As a Support Technician you will diagnose and troubleshoot alarms, use monitoring and programming software, and deliver exceptional customer service to residential and commercial clients, while assisting field engineers with remote connectivity.