Customer Tech Advisor | Growth, Bonuses & Great Benefits

Johnson Controls, Inc.; Manchester; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

Generous leave: 25 days

Holiday purchase scheme

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls, Inc. is seeking a Support Technician for our ADT team in the UK. This full-time, office-based role (M40) on a day shift, with weekend work, involves fielding security system inquiries, diagnosing faults, and supporting engineers to ensure reliable remote connectivity.

You will interact with residential and commercial customers and deliver high-quality service. The ideal candidate thrives in a fast-paced environment, has strong problem-solving skills, and can explain technical

Qualifications

• An interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.
• Experience in technical problem-solving.
• Experience providing customer service over the phone.
• Background in customer service.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use a broad range of monitoring and programming software.
• Deliver excellent customer service to external residential and commercial customers.
• Handle bespoke and high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem solving

Excellent communication

Convey technical info

Technical problem solving

Phone-based customer service

Customer service background

Tools

Monitoring software

Programming software

Job description

Johnson Controls, Inc. is seeking a Support Technician for our ADT team in the UK. This full-time, office-based role (M40) on a day shift, with weekend work, involves fielding security system inquiries, diagnosing faults, and supporting engineers to ensure reliable remote connectivity.

You will interact with residential and commercial customers and deliver high-quality service. The ideal candidate thrives in a fast-paced environment, has strong problem-solving skills, and can explain technical