Subscriber Retention Sales Rep 1

Johnson Controls, Inc.; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Lucrative Bonus

Generous Leave

Holiday Purchase Scheme

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Job summary

Johnson Controls, Inc. in Manchester is seeking a Customer Retentions Advisor to protect and grow our customer base. You will engage in value-driven conversations to demonstrate the long-term value of our home security solutions, reduce churn, and guide customers to upgraded systems where appropriate.

You'll combine strong communication, negotiation, and data analysis skills to deliver exceptional service, meet retention targets, and contribute to a supportive, high-performing team.

Qualifications

• Experience in customer retention or telesales is required.
• Strong negotiation and communication skills.
• Ability to analyze data and translate insights into strategies.
• Passion for customer advocacy and team development.

Responsibilities

• Retain customers by engaging in value-driven conversations.
• Reduce churn and increase loyalty.
• Drive upgrades to the latest equipment through upsell conversations.
• Meet monthly retention and upgrade targets.

Skills

Customer retention

Negotiation

Communication

Data analysis

CRM experience

Tools

CRM systems

Telesales performance tools

Job description

Job Description

Join Us as a Customer Retentions Advisor!

Manchester – Tyco Park | Full-Time

What we offer

• Competitive Salary: Reflecting your skills and experience
• Lucrative Bonus: Very achievable target based bonus scheme
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What you will do

As the Customer Loyalty Advisor you will Focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product. You will also be responsible for upgrading our customers to the latest equipment available using value-driven conversations. Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems.

How you will do it

• Deliver a retention rate of 65% a month base on saving our customers from leaving us.
• Retain customers using conversational skills so we don’t offer high discounts just to retain. Help customers see value for money in the product.
• Deliver a upgrade target every month and utilizing the skills trained to upgrade our customer to the best system available.

What we look for

Must-Haves:

• Passion for customer advocacy and team development.
• High level of customer service experience.
• Strong negotiation and communication skills.
• Ability to analyze data and translate insights into actionable strategies.

Nice-To-Haves:

• Proven experience in telesales or customer retention, ideally in home security or subscription-based services.
• Experience with CRM systems and telesales performance tools.

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