Retention Specialist — Customer Care & Upgrades

AWD online; Altrincham, Manchester; Presencial; GBP 23.605 - 28.850; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uncapped commission scheme

Free access to gym facilities

Smart casual dress code

Career progression opportunities

Descripción de la vacante

AWD online is seeking a Customer Service Advisor / Retention Agent to support customers considering leaving their services, based in Altrincham, England. You will engage with customers, providing excellent service while aiming to retain accounts and improve satisfaction.

The ideal candidate will possess strong communication skills and have a background in customer service or telesales. You will also benefit from a competitive salary and an uncapped commission structure based on performance.

Formación

• Strong interpersonal skills for effective communication with customers.
• Previous experience in customer service or telesales roles is essential.
• Ability to handle objections and complaints professionally.

Responsabilidades

• Handle inbound calls from customers considering cancellation.
• Identify customer needs and motivations effectively.
• Negotiate renewal options and promotional offers.

Conocimientos

Interpersonal skills

Negotiation skills

Customer service experience

Telecommunications experience

IT skills with CRM systems

Educación

GCSEs in English and Maths or equivalent

Descripción del empleo

AWD online is seeking a Customer Service Advisor / Retention Agent to support customers considering leaving their services, based in Altrincham, England. You will engage with customers, providing excellent service while aiming to retain accounts and improve satisfaction.

The ideal candidate will possess strong communication skills and have a background in customer service or telesales. You will also benefit from a competitive salary and an uncapped commission structure based on performance.