Retention Specialist — Customer Care & Upgrades

AWD online; Altrincham, Manchester; Vor Ort; GBP 23.605 - 28.850; Vollzeit

Benefits dieser Stelle

Uncapped commission scheme

Free access to gym facilities

Smart casual dress code

Career progression opportunities

Zusammenfassung

AWD online is seeking a Customer Service Advisor / Retention Agent to support customers considering leaving their services, based in Altrincham, England. You will engage with customers, providing excellent service while aiming to retain accounts and improve satisfaction.

The ideal candidate will possess strong communication skills and have a background in customer service or telesales. You will also benefit from a competitive salary and an uncapped commission structure based on performance.

Qualifikationen

• Strong interpersonal skills for effective communication with customers.
• Previous experience in customer service or telesales roles is essential.
• Ability to handle objections and complaints professionally.

Aufgaben

• Handle inbound calls from customers considering cancellation.
• Identify customer needs and motivations effectively.
• Negotiate renewal options and promotional offers.

Kenntnisse

Interpersonal skills

Negotiation skills

Customer service experience

Telecommunications experience

IT skills with CRM systems

Ausbildung

GCSEs in English and Maths or equivalent

Jobbeschreibung

AWD online is seeking a Customer Service Advisor / Retention Agent to support customers considering leaving their services, based in Altrincham, England. You will engage with customers, providing excellent service while aiming to retain accounts and improve satisfaction.

The ideal candidate will possess strong communication skills and have a background in customer service or telesales. You will also benefit from a competitive salary and an uncapped commission structure based on performance.