Customer Retention & Upsell Advisor

West Sussex.info; Littlehampton; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Life Insurance Cover x10 Annual Salary

Competitive pension scheme

Private healthcare coverage

Employee Assistance Programme

Discounts across major retailers

25 days annual leave + bank holidays

Job summary

A customer service organization is looking for a Customer Service Retention Advisor in Littlehampton, England. This role focuses on protecting and expanding the client base through proactive engagement and high-quality service. Responsibilities include managing client communications, executing retention strategies, and ensuring client satisfaction. Candidates should have excellent communication skills and be proficient in Microsoft applications, with a strong emphasis on service delivery. The position offers various benefits, including life insurance, a pension scheme, and generous annual leave.

Qualifications

• Previous experience in a high-volume customer experience environment.
• Focus on delivering exceptional service.
• Ability to work in a fast-paced environment and adapt to change.

Responsibilities

• Manage inbound and outbound customer calls.
• Develop and maintain strong relationships with clients.
• Process and track retention metrics accurately in CRM systems.

Skills

Customer service experience

Proficient in Microsoft Dynamics CE

Excellent written and verbal communication skills

Problem-solving skills

Resilient and adaptable

Tools

Microsoft Teams

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

A customer service organization is looking for a Customer Service Retention Advisor in Littlehampton, England. This role focuses on protecting and expanding the client base through proactive engagement and high-quality service. Responsibilities include managing client communications, executing retention strategies, and ensuring client satisfaction. Candidates should have excellent communication skills and be proficient in Microsoft applications, with a strong emphasis on service delivery. The position offers various benefits, including life insurance, a pension scheme, and generous annual leave.