Customer Liaison - Wastewater Thames Valley (Hybrid)

Thames Water Utilities Limited; United Kingdom; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading water utility company is seeking a Customer Liaison to enhance customer relationships in the Thames Valley area. You will be the main point of contact for customer complaints, ensuring effective communication and resolution. Required skills include exceptional customer service, strong negotiation abilities, and proficiency in MS Office. The role offers hybrid working arrangements and a competitive salary between £34,000 - £40,000 per annum, with excellent benefits including enhanced leave and health support.

Benefits

26 days holiday, increasing with service

Generous Paternity Leave

Enhanced Maternity Leave

Health and wellbeing benefits

Qualifications

• Passion for delivering exceptional customer service.
• Ability to explain complex information clearly.
• Resilience and adaptability in challenging situations.
• Confidence in building strong customer relationships.
• Full UK driving licence is essential.

Responsibilities

• Manage a dynamic caseload and resolve customer complaints.
• Communicate with customers via phone, email, and site visits.
• Collaborate with teams to find effective resolutions.
• Negotiate unresolved issues for favorable outcomes.

Skills

Exceptional customer service

Excellent communication skills

Strong negotiation skills

Problem-solving mindset

Technical skills in MS Office

Commercial awareness

Tools

Salesforce

GIS

Job description

A leading water utility company is seeking a Customer Liaison to enhance customer relationships in the Thames Valley area. You will be the main point of contact for customer complaints, ensuring effective communication and resolution. Required skills include exceptional customer service, strong negotiation abilities, and proficiency in MS Office. The role offers hybrid working arrangements and a competitive salary between £34,000 - £40,000 per annum, with excellent benefits including enhanced leave and health support.