Customer Liaison Officer

Mears Group; Aberdeen City; On-site; GBP 28,000; Full time

Job summary

A leading service provider in social housing is looking for a Customer Liaison Officer based in Aberdeen. The role involves ensuring tenant satisfaction throughout property installations and delivering effective communication between tenants and the operational team. Candidates must possess social housing experience and a full UK driving license. Benefits include a competitive salary, company vehicle, and 25 days annual leave plus holidays.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Company Vehicle and Fuel Card

Access to EAP Counselling sessions

Qualifications

• Experience in social housing and managing multiple contracts is essential.
• Must be able to understand the needs of tenants and operations.

Responsibilities

• Work closely with site management, surveyors, and tenants.
• Ensure properties are ready for install and tenants are informed during the process.
• Provide support and aftercare to tenants post-work completion.

Skills

Social housing experience

Ability to multitask

Understanding of stakeholders' needs

Subcontract experience

Full UK driving license

Job description

Annual salary: up to £28,000.00

Customer Liaison Officer

Aberdeen – field based

Salary up to £28,000 per annum plus commercial vehicle and fuel card

Full time – Permanent, 40hrs per week, Monday to Friday

About the Role:

Due to a new contract win we are looking at hiring a Customer Liaison Officer to join our team in Brechin. This role will be working closely with site management, surveyors and tenants. The main duties will include ensuring properties are ready for install, ensuring the tenants are kept fully up to date and know what work will be undertaken, ensuring the tenant is happy throughout from start to finish and also completely aftercare with the tenant once the work is completed.

This role is to positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients and our customers.

Role Criteria:

• Social housing experience
• Have work on multi contracts
• Understand needs of everyone on social housing from tenant to operations
• Subcontract experience
• Multitask – ability to prioritise
• Full UK driving license

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Vehicle and Fuel Card
• Access to EAP Counselling sessions

Apply below or to discuss your application further; contact:

Beth Dunford ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.