Customer Insight Strategist — Drive Real Impact

Booker; England; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Booker is seeking a Customer Insight Partner to join our growing team and put the customer at the heart of decision making. You’ll lead a mix of insight projects, from surveys to in-depth interviews, and present findings to stakeholders across Sales, Operations, Commercial, Marketing and Product.

You’ll shape research programmes, link data sources, and translate insight into actionable recommendations that drive improvements across the customer journey.

Qualifications

• Experience in a research, insight or customer experience role, independently delivering projects from start to finish.
• Naturally curious mindset and genuine interest in understanding customer behaviour, needs and experiences.
• Strong experience designing and conducting both qualitative and quantitative research (surveys, interviews, observations, communities).
• Strong data literacy and ability to analyse customer, research and business data to create actionable insight.
• Ability to bring together different data sources to tell a clear story.
• Track record turning insight into recommendations that influence decisions.
• Strong stakeholder management and ability to drive action through insight.

Responsibilities

• Design, deliver and analyse both qualitative and quantitative research using appropriate approaches.
• Own insight projects from brief to analysis, recommendations and action planning.
• Support Customer Experience measurement by identifying pain points and opportunities across the journey.
• Watch for emerging trends in customer feedback and turn them into actionable insights.
• Combine customer data, feedback, trends and research findings into clear, actionable insights.
• Translate insights into recommendations that drive better decisions and actions.
• Present insights clearly to audiences across Sales, Operations, Commercial, Marketing, Product and Leadership.
• Build strong relationships with internal stakeholders and embed customer understanding in decisions.
• Collaborate with external research partners to deliver high-quality insights.
• Champion the customer perspective in prioritising business decisions.

Skills

Research design

Qualitative research

Quantitative research

Data literacy

Stakeholder management

Storytelling with data

Adaptability

Retail/F&B context

Job description

Booker is seeking a Customer Insight Partner to join our growing team and put the customer at the heart of decision making. You’ll lead a mix of insight projects, from surveys to in-depth interviews, and present findings to stakeholders across Sales, Operations, Commercial, Marketing and Product.

You’ll shape research programmes, link data sources, and translate insight into actionable recommendations that drive improvements across the customer journey.