Senior Manager, Customer Insights & Experience

Travelers; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Travelers is seeking a market-facing specialist in customer insights and experience design to drive data-informed decisions. You will analyse customer behaviour, map journeys, and deliver actionable recommendations to marketing, product, and sales teams.

The role requires strong data skills, design thinking, and the ability to collaborate across a large organisation to improve customer experiences and business outcomes.

Qualifications

• Experience in customer insights, UX or design research.
• Ability to translate data into strategic recommendations.
• Strong stakeholder communication and collaboration.

Responsibilities

• Analyse quantitative and qualitative data to understand customer behaviour.
• Map end-to-end journeys and identify friction points for improvement.
• Translate insights into actionable recommendations for marketing, product and sales.
• Collaborate with cross-functional teams to embed data-driven decisions.

Skills

Customer insights

Data analysis

UX design

Service design

Journey mapping

Communication

Job description

Travelers is seeking a market-facing specialist in customer insights and experience design to drive data-informed decisions. You will analyse customer behaviour, map journeys, and deliver actionable recommendations to marketing, product, and sales teams.

The role requires strong data skills, design thinking, and the ability to collaborate across a large organisation to improve customer experiences and business outcomes.