Customer Insight Lead: Turn Data into Action

Booker Group; Wellingborough; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Tesco discount

Cycle to work

Pension & life cover

Job summary

Booker Group is seeking a Customer Insight Partner to join our growing team, focusing on insights and helping place the customer at the heart of decision making.

You’ll take ownership of a varied mix of insight projects, from surveys to interviews, and present findings to stakeholders across the business, turning insights into actions and opportunities for improvement. This role is known internally as Insight Partner and supports shaping future research programmes.

Qualifications

• Experience designing and delivering mixed-methods research.
• Ability to turn data into actionable recommendations.
• Strong stakeholder engagement and clear briefs.

Responsibilities

• Designing, delivering and analysing both qualitative and quantitative research, using the right approach to answer the question at hand.
• Taking ownership of insight projects from the initial brief through to analysis, recommendations and action planning.
• Supporting Customer Experience measurement and improvement by identifying pain points, opportunities and key moments across the customer journey.
• Keeping a close eye on customer feedback to identify emerging themes, trends and opportunities.
• Bringing together customer data, feedback, trends and research findings to create clear, compelling and actionable insight.
• Turning insight into recommendations that help teams make better decisions and take action.
• Presenting insight in a clear and engaging way, tailoring your approach for different audiences across Sales, Operations, Commercial, Marketing, Product and Leadership.
• Building strong relationships with internal stakeholders and helping embed customer understanding into decision making.
• Working with external research and insight partners where needed to deliver high-quality research and insight.
• Championing the customer perspective and helping ensure insight influences business priorities and decisions.

Skills

Research design

Qualitative & quantitative

Data literacy

Stakeholder management

Storytelling with data

Job description

Booker Group is seeking a Customer Insight Partner to join our growing team, focusing on insights and helping place the customer at the heart of decision making.

You’ll take ownership of a varied mix of insight projects, from surveys to interviews, and present findings to stakeholders across the business, turning insights into actions and opportunities for improvement. This role is known internally as Insight Partner and supports shaping future research programmes.