Customer Insight Lead — Drive Actionable Research

Booker; Wellingborough; On-site; GBP 42,000 - 65,000; Full time

Job summary

Booker is seeking a Customer Insight Partner to join our newly established insights team, focusing on turning data, feedback and research into customer understanding that informs business decisions.

You will design and run mixed-method studies, combine diverse data sources, and present insights to stakeholders across Sales, Operations, Commercial, Marketing, Product and Leadership to shape strategy.

Qualifications

• Experience in a research, insight or customer experience role, independently delivering projects.
• Curious mindset and genuine interest in understanding customer behaviour, needs and experiences.
• Strong experience designing and conducting qualitative and quantitative research.
• Strong data literacy to analyse customer, research and business data.
• Ability to bring together different sources of data and research to create a clear story.
• Track record turning insight into recommendations that influence decision making.
• Strong stakeholder management and influencing skills, with the ability to drive action.
• Adaptable in a growing, evolving team.
• Retail, wholesale, FMCG or foodservice experience would be beneficial.

Responsibilities

• Designing, delivering and analysing qualitative and quantitative research to answer the question at hand.
• Owning insight projects from brief through analysis, recommendations and action planning.
• Supporting Customer Experience measurement by identifying pain points and opportunities across the journey.
• Monitoring customer feedback to identify emerging themes and trends.
• Bringing together data, feedback and research to create actionable insight.
• Turning insight into recommendations that help teams make better decisions.
• Presenting insights clearly to diverse audiences across Sales, Operations, Commercial, Marketing, Product and Leadership.
• Building strong internal relationships to embed customer understanding into decisions.
• Collaborating with external research partners to deliver high-quality insights.

Skills

Research mindset

Data literacy

Qualitative & quantitative research

Stakeholder influencing

Storytelling with data

Job description

Booker is seeking a Customer Insight Partner to join our newly established insights team, focusing on turning data, feedback and research into customer understanding that informs business decisions.

You will design and run mixed-method studies, combine diverse data sources, and present insights to stakeholders across Sales, Operations, Commercial, Marketing, Product and Leadership to shape strategy.