Customer Insight Partner

Tesco; Wellingborough; On-site; GBP 40,000 - 52,000; Full time

Job summary

Booker Group is seeking a Customer Insight Partner to put the customer at the heart of decision making. You will own a mix of insight projects, from surveys to direct customer conversations, and combine data sources to deliver clear, actionable insights for various teams across the business.

You’ll shape how we use customer insight, develop research programmes, and work with external partners to deliver high-quality research. Roles may involve flexible working arrangements.

Qualifications

• Experience in a research, insight or customer experience role, independently delivering insight projects from start to finish.
• Naturally curious mindset with genuine interest in customer behaviour and experiences.
• Strong experience designing and conducting qualitative and quantitative research (surveys, interviews, observations, communities).
• Strong data literacy to analyse customer, research and business data and turn findings into actionable insight.

Responsibilities

• Design, deliver and analyse both qualitative and quantitative research.
• Own insight projects from brief to analysis, recommendations and action planning.
• Support Customer Experience measurement and improvement by identifying pain points and opportunities.
• Show trends and themes from customer feedback to inform decisions across the business.
• Present insight clearly to stakeholders across Sales, Operations, Commercial, Marketing, Product and Leadership.
• Turn insights into actionable recommendations that drive decision making.

Skills

Insight experience

Curiosity

Qual/Quant research

Data literacy

Data integration

Insight-to-action

Stakeholder mgmt

Adaptability

Retail/FMCG exposure

Job description

Are you naturally curious about what makes customers tick? Do you enjoy getting behind the data, feedback and research to understand what’s really happening, and then turning those findings into something people can act on?

We’re looking for a Customer Insight Partner to join our newly established team, focusing on insights, and help put the customer at the heart of decision making at Booker.

Booker serves a diverse range of customers, from independent retailers and forecourts to cafés, takeaways, pubs, restaurants and multi-site operators. That gives us a huge amount of customer data, feedback and research to work with, and plenty of opportunities to uncover what our customers need, where we can improve and where there’s an opportunity to do things differently.

You’ll take ownership of a varied mix of insight projects. One day you could be designing a survey or analysing customer feedback, the next you could be speaking directly to customers, bringing together different sources of data or presenting your findings to stakeholders across the business.

As part of a growing team, you’ll also play an active role in shaping how we use customer insight at Booker, helping to develop research programmes, tools and ways of working while making sure insight leads to meaningful action.

(This role is known internally as Insight Partner)

• Designing, delivering and analysing both qualitative and quantitative research, using the right approach to answer the question at hand.
• Taking ownership of insight projects from the initial brief through to analysis, recommendations and action planning.
• Supporting Customer Experience measurement and improvement by identifying pain points, opportunities and key moments across the customer journey.
• Keeping a close eye on customer feedback to identify emerging themes, trends and opportunities.
• Bringing together customer data, feedback, trends and research findings to create clear, compelling and actionable insight.
• Turning insight into recommendations that help teams make better decisions and take action.
• Presenting insight in a clear and engaging way, tailoring your approach for different audiences across Sales, Operations, Commercial, Marketing, Product and Leadership.
• Building strong relationships with internal stakeholders and helping embed customer understanding into decision making.
• Working with external research and insight partners where needed to deliver high-quality research and insight.
• Championing the customer perspective and helping ensure insight influences business priorities and decisions.

• Experience in a research, insight or customer experience role, either client side or agency side, with experience independently delivering insight projects from start to finish.
• A naturally curious mindset and a genuine interest in understanding customer behaviour, needs and experiences.
• Strong experience designing and conducting both qualitative and quantitative research, such as surveys, customer interviews, observations or research communities.
• Strong data literacy, with the ability to analyse customer, research and business data and turn findings into actionable insight.
• The ability to bring together different sources of data and research to create a clear and compelling story.
• A track record of turning insight into recommendations that influence decision making.
• Strong stakeholder management and influencing skills, with the ability to create clear briefs and drive action through insight.
• The ability to adapt and thrive in a growing and evolving team.
• Retail, wholesale, FMCG or foodservice experience would be beneficial.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk