Rent & Income Recovery Specialist (Field-Based)

SNG (Sovereign Network Group); Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

SNG (Sovereign Network Group) is seeking an Income Officer to join the Customer Accounts team in Bristol. The role involves negotiating payment arrangements, providing welfare benefit and money advice, and preparing court applications. You will also engage with external agencies and be responsible for managing evictions.

The ideal candidate will have knowledge of social housing, excellent customer service skills, and effective decision-making abilities. A full driving license is essential as travel is required.

Qualifications

• Experience in income management or debt recovery/collection is advantageous.
• A working knowledge of welfare benefits.
• Ability to work without close supervision.

Responsibilities

• Delivering a comprehensive rent & service charge collection service.
• Monitoring customer accounts for all tenures.
• Managing end-to-end processes.

Skills

Knowledge of social housing

Excellent customer service skills

Self-starter

Effective decision-making skills

Job description

SNG (Sovereign Network Group) is seeking an Income Officer to join the Customer Accounts team in Bristol. The role involves negotiating payment arrangements, providing welfare benefit and money advice, and preparing court applications. You will also engage with external agencies and be responsible for managing evictions.

The ideal candidate will have knowledge of social housing, excellent customer service skills, and effective decision-making abilities. A full driving license is essential as travel is required.