Customer Hire Controller - Service & Upsell Specialist

Sunbelt Rentals Careers; Wales; Remote; GBP 24,000 - 30,000; Full time

Job summary

Sunbelt Rentals is seeking a Hire Controller to join our Customer Service team in the UK. You’ll be the first point of contact for customers, welcoming them at the depot and assisting across face-to-face, telephone, and email channels while delivering a best-in-class service.

You’ll build relationships, understand customer needs, and use product knowledge to maximise upselling opportunities, guiding an order from enquiry to post‑hire feedback and ensuring a smooth customer journey in a

Qualifications

• Proven experience in a customer service role.
• Experience handling inbound order/sales enquiries is preferred.
• Strong communication, negotiation and relationship-building skills.

Responsibilities

• Deliver best-in-class service and act as the first point of contact.
• Welcome and assist customers visiting the depot in person.
• Manage orders from enquiry to post-hire feedback and ownership of the journey.
• Build relationships with regular customers and upsell where appropriate.

Skills

Customer service

Inbound enquiries

Relationship building

Negotiation

Communication

Problem solving

Tools

MS Office

Job description

Sunbelt Rentals is seeking a Hire Controller to join our Customer Service team in the UK. You’ll be the first point of contact for customers, welcoming them at the depot and assisting across face-to-face, telephone, and email channels while delivering a best-in-class service.

You’ll build relationships, understand customer needs, and use product knowledge to maximise upselling opportunities, guiding an order from enquiry to post‑hire feedback and ensuring a smooth customer journey in a