Customer Success & Order Controller

Sunbelt Rentals Careers; Southampton; Hybride; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Holiday leave purchase

Life assurance

Pension scheme

Résumé du poste

Sunbelt Rentals in Southampton is seeking a Hire Controller to deliver a best-in-class customer service and manage orders from enquiry to post-hire feedback, taking ownership of the customer journey. You'll build relationships, use product knowledge to upsell, communicate by phone, email and website requests, and work in a fast-paced, highly operational environment while maintaining high accuracy.

Joining Sunbelt Rentals means you'll be part of a FTSE100 company offering a generous rewards

Qualifications

• Proven experience in a Customer Service role handling inbound order/sales enquiries.
• Experience in the hire or construction industry would be advantageous but not essential.
• Experience developing and utilising product knowledge to understand the product range.

Responsabilités

• Deliver a best-in-class service and manage the customer journey from enquiry to post-hire feedback.
• Upsell opportunities by using product knowledge to advise customers and maximise value.
• Handle communications via telephone, email and website requests.
• Build relationships with regular customers and colleagues across the business.
• Maintain high standards of accuracy while managing multiple tasks and deadlines.

Connaissances

Customer service

Order enquiries

Upselling

Relationship building

Communication

IT literacy

Outils

MS Office

CRM software

Description du poste

Sunbelt Rentals in Southampton is seeking a Hire Controller to deliver a best-in-class customer service and manage orders from enquiry to post-hire feedback, taking ownership of the customer journey. You'll build relationships, use product knowledge to upsell, communicate by phone, email and website requests, and work in a fast-paced, highly operational environment while maintaining high accuracy.

Joining Sunbelt Rentals means you'll be part of a FTSE100 company offering a generous rewards