Customer Helpdesk Specialist

BMC Appointments Ltd; Peterlee; On-site; GBP 20,000 - 30,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Helpdesk Specialist in Peterlee. The role involves liaising with customers, resolving service complaints, and improving business processes. Candidates must have a strong technical background and excellent communication skills. Benefits include private medical insurance, salary sacrifice pension scheme, and free office refreshments.

Benefits

Free parking

Private Medical Insurance (BUPA)

Health Cash Plan (Medicash)

2 days for volunteering activities

Daily fresh fruit and office refreshments

Qualifications

• Technical work-related background is required.
• Ability to communicate by telephone in a clear and professional manner.
• Familiarity with the use of Smartphones using IOS and Android.

Responsibilities

• Gathering customer support tickets.
• Liaise with customers by telephone/Teams to provide information or troubleshooting.
• Make outbound calls to facility managers for help/training.
• Resolve service complaints by coordinating with install teams.
• Identify opportunities for improving business processes.

Skills

Customer support experience

Strong technical aptitude

Critical thinking

Effective communication

Job description

BMC Recruitment Group are currently recruiting for a Customer Helpdesk Specialist for their client in Peterlee, Durham.

You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker.

Is this you?

• Full time 37 Hours a week
• Monday to Friday hours will be worked between 8am until 6pm. You will be required to work Sat 8am to 1.00pm or Sun 8am-2.00pm on a rota basis to cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week.
• Free parking
• 4 x death in service cover
• Private Medical Insurance (BUPA – Individual cover)
• Medicash (Health Cash Plan) – individual + up to 4 children)
• Salary Sacrifice Pension Scheme
• 2 days per year to take part in volunteering activities for a local charity of your choice

Your responsibilities will include:

• Gathering customer support tickets
• Liaise with customers by telephone/Teams to provide information or trouble shooting
• Make outbound calls to facility managers proactively asking questions or offer help/training
• Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
• Identify opportunities to make improvements to business processes, make recommendations and action plans

What we need from you:

• Technical Work-related background is required
• Ability to communicate by telephone in a clear and professional manner
• Strong technical aptitude and critical thinking
• Familiarity with the use of Smartphones using IOS and Android operating systems
• It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.

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