Customer Growth & Success Executive

Focus Group; Shoreham-by-Sea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in Shoreham-by-Sea is seeking a Customer Engagement Executive to enhance customer relations and drive sales through established accounts. The ideal candidate will excel at relationship building and problem-solving, with a sales mindset. This role offers a base salary of £25k plus commission, with an opportunity to earn £35k in the first year and more for top performers. Additional perks include comprehensive training and a supportive team environment.

Benefits

Company pension

Wellbeing support

Perks platform with discounts

Regular team socials

Qualifications

• Ability to build rapport and ask questions over the phone.
• Comfortable with technology and learning new products.
• Motivated and ambitious.
• Persistent and resilient.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Conducting introduction calls and regular check-ins with your customers.
• Understanding each customer's business needs and challenges.
• Recommending relevant products and upgrades.
• Cross-selling and upselling services.
• Maintaining strong relationships to improve retention and satisfaction.
• Managing your pipeline and customer interactions in our CRM.

Skills

Relationship builder

Sales mindset

Consultative approach

Highly organised

Problem solver

Target-driven

Professional communicator

Job description

A leading technology firm in Shoreham-by-Sea is seeking a Customer Engagement Executive to enhance customer relations and drive sales through established accounts. The ideal candidate will excel at relationship building and problem-solving, with a sales mindset. This role offers a base salary of £25k plus commission, with an opportunity to earn £35k in the first year and more for top performers. Additional perks include comprehensive training and a supportive team environment.