Customer-Focused Service Operations Coordinator

Rolls-Royce Power Systems; Ingatestone; On-site; GBP 26,000 - 36,000; Full time

Job summary

Rolls-Royce Power Systems at Heybridge is seeking a Service Operations Coordinator to deliver exceptional customer service, manage orders, quotes, and service requests, and coordinate internal teams. The role is customer-facing and requires proactive issue resolution and accurate ERP documentation.

You will build relationships with customers and suppliers, monitor progress, and support export classifications; commuting to the site is required.

Qualifications

• Experience in service coordination, customer operations, order management, or operational support.
• ERP systems experience desired and ability to use SAP is a plus.
• Strong communication and stakeholder management skills are essential.
• Highly organised with excellent attention to detail and the ability to multitask.

Responsibilities

• Deliver excellent customer service, handling day-to-day enquiries about orders, products, returns and services.
• Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements and ERP updates.
• Build strong relationships with customers, internal teams, suppliers and service partners to meet customer needs.
• Monitor order progress, stock, delivery expectations and customer accounts to support service delivery.
• Support issue resolution, logging complaints per ISO 9001:2015 and coordinating technical support as needed.
• Coordinate travel, accommodation and hospitality for Service Support staff and visiting customers.
• Carry out first level Export Control classification of spares and in-service equipment.

Skills

Communication

Stakeholder management

Organisation

Attention to detail

Multi-tasking

Education

Level 2 qualification in Business Administration or Customer Service

Tools

ERP systems

Microsoft Office

Excel

Word

SAP

Job description

Rolls-Royce Power Systems at Heybridge is seeking a Service Operations Coordinator to deliver exceptional customer service, manage orders, quotes, and service requests, and coordinate internal teams. The role is customer-facing and requires proactive issue resolution and accurate ERP documentation.

You will build relationships with customers and suppliers, monitor progress, and support export classifications; commuting to the site is required.