Service Operations Coordinator

Rolls-royce; Heybridge; On-site; GBP 26,000 - 35,000; Full time

Job summary

Rolls-Royce located near Heybridge seeks a Service Operations Coordinator to deliver outstanding customer service across orders, products, returns and services. You will manage day‑to‑day inquiries, support quotations, sales/work orders, and ERP updates, while building strong relationships with customers and internal teams.

In this site‑based role, you will monitor order progress, stock and delivery expectations, coordinate technical support, and assist with travel arrangements for staff and

Qualifications

• Experience within service coordination, customer operations, order management, or operational support roles, with the ability to manage multiple priorities within a fast-paced environment.
• Strong communication and MS Office skills.

Responsibilities

• Provide excellent customer service for orders, products, returns and services.
• Process and fulfil customer orders, quotations, sales/work orders, acknowledgements, ERP updates.
• Build relationships with customers, internal teams, suppliers and service partners.
• Monitor order progress, stock, delivery timelines and customer accounts.
• Assist with issue resolution and coordinate technical support as needed.
• Arrange travel, accommodation and hospitality for staff and customers.
• First level export control classification of spares and in-service equipment.

Skills

Customer service

Order management

Stakeholder management

Education

Level 2 qualification in Business Administration or Customer Service

Tools

SAP

ERP systems

Job description

As the Service Operations Coordinator you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer. What you will be doing:

• Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services
• Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates
• Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met
• Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery
• Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required
• Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers
• First level Export Control classification of spares and in service equipment
• Previous experience within service coordination, customer operations, order management, or operational support roles, with the ability to manage multiple priorities within a fast-paced environment.
• Experience using ERP systems.
• Strong communication and stakeholder management skills.
• Highly organised with strong attention to detail.
• Ability to manage multiple priorities within a fast-paced environment.
• Strong Microsoft Office, MS Office, Word, Excel skills.
• Must be within reasonable commuting distance to Heybridge due to the site-based nature of the role.

• SAP system experience.
• Experience within engineering, manufacturing, aerospace, automotive, or technical environments.
• Experience with order processing, service coordination, or operational support.
• Level 2 qualification in Business Administration or Customer Service (desirable)

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture., Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.