Service Operations Coordinator

Rolls-Royce Power Systems; Ingatestone; In loco; GBP 26.000 - 36.000; Tempo pieno

Descrizione del lavoro

Rolls-Royce Power Systems at Heybridge is seeking a Service Operations Coordinator to deliver exceptional customer service, manage orders, quotes, and service requests, and coordinate internal teams. The role is customer-facing and requires proactive issue resolution and accurate ERP documentation.

You will build relationships with customers and suppliers, monitor progress, and support export classifications; commuting to the site is required.

Competenze

• Experience in service coordination, customer operations, order management, or operational support.
• ERP systems experience desired and ability to use SAP is a plus.
• Strong communication and stakeholder management skills are essential.
• Highly organised with excellent attention to detail and the ability to multitask.

Mansioni

• Deliver excellent customer service, handling day-to-day enquiries about orders, products, returns and services.
• Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements and ERP updates.
• Build strong relationships with customers, internal teams, suppliers and service partners to meet customer needs.
• Monitor order progress, stock, delivery expectations and customer accounts to support service delivery.
• Support issue resolution, logging complaints per ISO 9001:2015 and coordinating technical support as needed.
• Coordinate travel, accommodation and hospitality for Service Support staff and visiting customers.
• Carry out first level Export Control classification of spares and in-service equipment.

Conoscenze

Communication

Stakeholder management

Organisation

Attention to detail

Multi-tasking

Formazione

Level 2 qualification in Business Administration or Customer Service

Strumenti

ERP systems

Microsoft Office

Excel

Word

SAP

Descrizione del lavoro

Service Operations Coordinator

Full Time

Location Heybridge

Job Description

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

As the Service Operations Coordinator you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer.

What you will be doing

• Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services
• Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates
• Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met
• Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery
• Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required
• Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers
• First level Export Control classification of spares and in service equipment

Position Qualifications

• Previous experience within service coordination, customer operations, order management, or operational support roles, with the ability to manage multiple priorities within a fast-paced environment.
• Experience using ERP systems.
• Strong communication and stakeholder management skills.
• Highly organised with strong attention to detail.
• Ability to manage multiple priorities within a fast-paced environment.
• Strong Microsoft Office, MS Office, Word, Excel skills.
• Must be within reasonable commuting distance to Heybridge due to the site-based nature of the role.

Preferred requirements

• SAP system experience.
• Experience within engineering, manufacturing, aerospace, automotive, or technical environments.
• Experience with order processing, service coordination, or operational support.
• Level 2 qualification in Business Administration or Customer Service (desirable)

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Type of Contract

Permanent