Customer-Focused Security Officer with Calm Presence

M& S; Beaconsfield; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Discount

Snacks on shift

SIA licence renewal

Training & development

Security programmes

Job summary

M&S is seeking a Security Officer to safeguard customers and colleagues in a premium retail setting. You will help maintain a safe, welcoming store environment while supporting the customer journey and store operations.

The role emphasises professionalism, calmness under pressure, and excellent communication as part of the wider M&S team. Full training provided, including company-funded SIA licence renewal, with a 50-hour week.

Qualifications

• 5 years trackable working history in UK.
• Experience in retail or security settings is desirable.

Responsibilities

• Create a visible, welcoming presence in-store.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Work with store teams to deliver high standards of professionalism and customer service.

Skills

Customer service

Communication

De-escalation

Calm under pressure

Professionalism

Presence

Job description

M&S is seeking a Security Officer to safeguard customers and colleagues in a premium retail setting. You will help maintain a safe, welcoming store environment while supporting the customer journey and store operations.

The role emphasises professionalism, calmness under pressure, and excellent communication as part of the wider M&S team. Full training provided, including company-funded SIA licence renewal, with a 50-hour week.