Customer-Focused Retail Security Pro

Mitie Group plc.; Plymouth; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

£13.96 per hour

Guaranteed 40+ hours per week

20% colleague discount

Company-funded SIA licence renewal

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Job summary

Join M&S as a Security Officer, where you’ll play a vital role in creating a safe and welcoming environment for customers and colleagues. This role requires strong customer service skills and the ability to stay calm under pressure.

You’ll help prevent loss, respond to incidents, and maintain a secure atmosphere while ensuring high standards of service every day. Strong communication and flexibility are crucial to adapt quickly in a retail environment.

Qualifications

• Previous security experience is preferred.
• Valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills required.
• A calm and confident professional approach is necessary.
• Ability to make sound decisions quickly.
• Genuine passion for customer service.

Responsibilities

• Create a safe and secure environment for customers.
• Respond to incidents and support emergency procedures.
• Support store operations and maintain high standards.
• Use store technology for operations and incident management.
• Adapt quickly to changing situations.

Skills

Security experience

Communication skills

Customer service

Decision making

Interpersonal skills

Job description

Join M&S as a Security Officer, where you’ll play a vital role in creating a safe and welcoming environment for customers and colleagues. This role requires strong customer service skills and the ability to stay calm under pressure.

You’ll help prevent loss, respond to incidents, and maintain a secure atmosphere while ensuring high standards of service every day. Strong communication and flexibility are crucial to adapt quickly in a retail environment.