Customer-Focused Security Officer – Retail Safety

Mitie; Coventry; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer in Coventry is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people and products.

In this fast-paced retail role, you will be a visible presence, greet customers, assist colleagues, and help manage incidents with a proactive, customer-focused approach.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence to keep customers and colleagues safe.
• Prevent loss and respond to incidents in a timely manner.
• Identify risks and support safe ways of working in-store.
• Use store technology and body-worn cameras to support operations and incident management.
• Stay calm under pressure and act professionally in all situations.

Skills

Customer service

Interpersonal skills

Communication

Calm under pressure

SIA licence desirable

Job description

Marks & Spencer in Coventry is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people and products.

In this fast-paced retail role, you will be a visible presence, greet customers, assist colleagues, and help manage incidents with a proactive, customer-focused approach.