Customer-First Retail Security Officer

Mitie Cleaning & Hygiene Services; Shrewsbury; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount

SIA licence renewal paid for

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S in Shrewsbury. You will help keep the store safe, provide excellent customer service, and support operations using store technology and incident management tools. The role requires calm professionalism, proactive decision-making, and teamwork in a fast-paced environment.

Salary £13.58/hour with guaranteed 40+ hours per week. This on-site position offers comprehensive benefits and opportunities to contribute to safe,

Qualifications

• Previous security experience preferred.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Prevent loss and respond to incidents to protect store, people and products.
• Identify risks and support safe ways of working in a fast-paced retail environment.
• Deliver professional support to customers and colleagues while greeting shoppers.
• Utilise store technology and reporting tools to support operations and incident management.
• Stay calm under pressure and act professionally in all situations.
• Work closely with store colleagues to maintain high standards and a positive environment.
• Adapt quickly to changing situations to support the store when needed.

Skills

Security experience

Customer service

Communication skills

Calm under pressure

Proactive mindset

Team player

Decision making

Education

SIA Licence (desirable)

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S in Shrewsbury. You will help keep the store safe, provide excellent customer service, and support operations using store technology and incident management tools. The role requires calm professionalism, proactive decision-making, and teamwork in a fast-paced environment.

Salary £13.58/hour with guaranteed 40+ hours per week. This on-site position offers comprehensive benefits and opportunities to contribute to safe,