Customer-Focused Retail Security Officer (SIA-Ready)

Mitie; Doncaster; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Job summary

Marks & Spencer in Doncaster is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. It’s a role for someone who stays calm under pressure, leads with professionalism and takes pride in delivering great service while protecting people and products.

This security position emphasizes customer service, situational awareness and the use of store technology. A valid SIA licence is desirable, with a 5-year checkable UK history required.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, though not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make quick decisions.
• Five-year checkable UK work history.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to step in.
• Provide welcoming customer service while supporting colleagues.
• Help keep stores safe and secure; prevent loss and respond to incidents.
• Use store technology, including reporting systems and body-worn cameras.
• Stay calm under pressure and act professionally in all situations.
• Work with store colleagues to maintain high standards and positive environment.
• Adapt to changing situations to support store operations.

Skills

Customer service

Communication

Calm under pressure

Team player

Proactive mindset

Job description

Marks & Spencer in Doncaster is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues. It’s a role for someone who stays calm under pressure, leads with professionalism and takes pride in delivering great service while protecting people and products.

This security position emphasizes customer service, situational awareness and the use of store technology. A valid SIA licence is desirable, with a 5-year checkable UK history required.