Customer-Focused Retail Security Officer

Mitie Cleaning & Hygiene Services; Lancashire; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£13.58 per hour

20% colleague discount (after a valid

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Security Officer position in Lancaster aims to protect stores, people and products while delivering exceptional customer service. You will stay calm under pressure, lead with professionalism and contribute to a safe, welcoming environment for customers and colleagues.

The role emphasizes security, incident response and teamwork in a fast-paced retail setting, with options for a company-funded SIA licence renewal and other employee benefits.

Qualifications

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Responsibilities

• Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Create a welcoming store environment, greeting customers and delivering professional support to customers and colleagues.
• Help keep stores safe and secure, prevent loss, respond to incidents, identify risks and support safe ways of working.
• Be digitally confident using store technology, including mobile reporting systems and body-worn cameras, to support operations and incident management.
• Stay calm under pressure, respond to challenging situations or emergencies, and act professionally.
• Work closely with store colleagues to maintain high standards, support operations and create a positive environment.
• Adapt quickly to changing situations to support the store when needed.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Customer service oriented

Proactive mindset

Job description

Mitie Security Officer position in Lancaster aims to protect stores, people and products while delivering exceptional customer service. You will stay calm under pressure, lead with professionalism and contribute to a safe, welcoming environment for customers and colleagues.

The role emphasizes security, incident response and teamwork in a fast-paced retail setting, with options for a company-funded SIA licence renewal and other employee benefits.