Retail Security Pro - Customer-Focused Protection

Lodge Service; Lancaster; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training & career paths

Financial Support - pay before payday

Pension scheme

28 days holiday

Uniform & Body Worn Videos

Benefits portal Retail, dining and gym

24/7 Doctor on Line & Counselling

Wellbeing Support

Inclusive culture

Boots Discount Card 22.5%/12.5%

Job summary

Lodge is seeking a Security Officer to protect staff, customers and assets across our retail site in Lancaster. You will work with store teams to deter theft, follow procedures and provide professional customer service with a visible, approachable presence.

Requirements include a valid SIA license, UK right to work, and a smart appearance. Retail security experience is preferred; comprehensive training and progression opportunities are available.

Qualifications

• Valid SIA license and UK right to work.
• Ability to follow procedures and maintain composure under pressure.
• Strong customer service skills with a professional appearance.
• Retail security experience is preferred.

Responsibilities

• Protect staff, stock & customers.
• Prevent theft and deter shoplifting.
• Partner with store management teams.
• Deliver professionalism and customer service.
• Use ASCONE or similar security tools and report incidents.
• Ensure safety of employees and customers.

Skills

Customer service

Calm under pressure

Follow procedures

Smart appearance

Job description

Lodge is seeking a Security Officer to protect staff, customers and assets across our retail site in Lancaster. You will work with store teams to deter theft, follow procedures and provide professional customer service with a visible, approachable presence.

Requirements include a valid SIA license, UK right to work, and a smart appearance. Retail security experience is preferred; comprehensive training and progression opportunities are available.