Customer-Centric Retail Security Officer

Mitie Group plc.; Horsham; On-site; GBP 8,000 - 12,000; Part time

Benefits offered by this job

Staff discount 20%

SIA licence renewal

Training & development

Retail security programmes

Career progression

Employee recognition

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Job summary

Mitie Group plc. is recruiting for a customer-facing security role within a premium UK retail environment. You will maintain a safe, welcoming store presence and support the customer journey while protecting colleagues and assets.

We value strong communication, professionalism and calm judgment. The role offers guaranteed 15.5 hours per week, with full training, SIA licence renewal support, and progression opportunities within Mitie and the wider retail security operation.

Qualifications

• Strong communication and people skills
• Professionalism and emotional intelligence
• Confidence and sound judgement
• Calm and positive approach under pressure
• Genuine desire to help customers and colleagues
• Pride in delivering high standards every day

Responsibilities

• Create a visible, welcoming presence in-store
• Support customers and colleagues professionally and confidently
• Respond to incidents, theft and security concerns
• De-escalate challenging situations calmly and respectfully
• Work with store teams to protect customers, staff and the environment
• Deliver high standards of professionalism, communication and service

Skills

Communication skills

Emotional intelligence

Judgement

Calm under pressure

Customer-focused

Professionalism

Job description

Mitie Group plc. is recruiting for a customer-facing security role within a premium UK retail environment. You will maintain a safe, welcoming store presence and support the customer journey while protecting colleagues and assets.

We value strong communication, professionalism and calm judgment. The role offers guaranteed 15.5 hours per week, with full training, SIA licence renewal support, and progression opportunities within Mitie and the wider retail security operation.