Customer-Centric Retail Security Officer

Mitie Group plc.; East Farleigh; On-site; GBP 18,000 - 24,000; Full time

Job summary

Mitie Group plc. is seeking a professional security officer to join our on-site team in the United Kingdom. You will deliver high-quality security services, protect people and property, and respond to incidents in line with site Assignment Instructions (AIs).

You will work toward KPI and SLA targets, maintain licences, and participate in ongoing training to support career progression. You will act as a trusted ambassador with strong communication and professional conduct at all times.

Qualifications

• SIA Licence required; willingness to obtain where required.
• SC Clearance desirable.
• Strong communication and interpersonal skills.
• Professional, customer-focused approach.
• Ability to stay calm and make sound decisions under pressure.

Responsibilities

• Deliver high-quality security services and maintain customer-focused service.
• Ensure compliance with policies, standards, and legal requirements.
• Complete site tasks and maintain incident reports.
• Liaise with emergency services and relevant stakeholders when required.

Skills

Customer-focused

Communication skills

Professionalism

Decision making under pressure

Reliability

Teamwork

Education

SIA Licence

SC Clearance desirable

Tools

CCTV systems

Job description

Mitie Group plc. is seeking a professional security officer to join our on-site team in the United Kingdom. You will deliver high-quality security services, protect people and property, and respond to incidents in line with site Assignment Instructions (AIs).

You will work toward KPI and SLA targets, maintain licences, and participate in ongoing training to support career progression. You will act as a trusted ambassador with strong communication and professional conduct at all times.