Customer-Focused Order Processor (Office-Based)

Office Angels; Essex; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Parking on site

Friendly, supportive team

Job summary

Office Angels is looking for an Order Processing Administrator in Braintree. You will accurately process customer orders, issue quotations and sales orders, and maintain essential documentation to ensure smooth transactions.

The role also involves handling calls and emails, supporting the Sales team, and keeping customer records up to date. The successful candidate will bring excellent communication, strong organisation, and proficient MS Office skills to a fast-paced, customer-focused

Qualifications

• Excellent communication skills, written and verbal.
• Strong organisational skills with high accuracy.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Accurately and efficiently process customer orders, ensuring all information is entered correctly and completed within agreed timescales.
• Prepare and issue quotations, sales orders, and supporting documentation to facilitate smooth transactions.
• Manage incoming telephone calls, professionally handling customer enquiries and directing calls to appropriate team members when needed.
• Respond promptly and professionally to customer emails, maintaining the highest standards of customer service.
• Provide administrative support to both the Sales team ensuring daily operations run seamlessly.
• Maintain accurate customer records, databases, and filing systems in line with company procedures.
• Liaise with suppliers and customers regarding orders, delivery schedules, stock availability, and any associated queries.
• Assist with scheduling appointments, preparing documentation, and coordinating general office administration activities.
• Contribute to maintaining a professional, organised, and welcoming office environment for colleagues, customers, and visitors.

Skills

Communication skills

Organisational skills

Time management

Teamwork

MS Office proficiency

Tools

Outlook

Word

Excel

Job description

Office Angels is looking for an Order Processing Administrator in Braintree. You will accurately process customer orders, issue quotations and sales orders, and maintain essential documentation to ensure smooth transactions.

The role also involves handling calls and emails, supporting the Sales team, and keeping customer records up to date. The successful candidate will bring excellent communication, strong organisation, and proficient MS Office skills to a fast-paced, customer-focused