Customer & Sales Support Specialist

Office Angels; West of England; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

YuLife benefit package

Medicash healthcare

Free onsite parking

Enhanced pension contributions

Free fruit, tea, coffee and breakfast

Full training and development

Friendly and supportive team

Career progression opportunities

Job summary

Office Angels in Yate, Bristol is seeking a proactive Customer & Sales Support Executive to deliver outstanding customer service while supporting the sales function through order processing and CRM coordination. You will manage customer enquiries, process orders, maintain accurate records and work with internal teams to ensure customers receive a professional and efficient service at all times.

You will be responsible for managing customer enquiries, processing orders, maintaining accurate

Qualifications

• Experience in a customer service, sales support or office-based administration role.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy in records and orders.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Proactive, organised and customer-focused approach.
• Confident using Microsoft Office and business systems.

Responsibilities

• Provide prompt, professional support to customers via phone, email and internal systems.
• Build and maintain strong customer relationships and high levels of satisfaction.
• Handle enquiries, requests and complaints, resolving issues or escalating as required.
• Process customer orders accurately using internal systems.
• Assist the sales team with bespoke order requests and administration.
• Ensure deadlines and SLAs are met and customer records are accurate.
• Coordinate with sales, operations and logistics to ensure timely delivery.
• Log all customer communications in the CRM system and use Business Central effectively.

Skills

Customer service

Sales support

Office administration

Communication

Attention to detail

Multitasking

Problem solving

Microsoft Office

Tools

CRM

Microsoft Dynamics/BC

Job description

Office Angels in Yate, Bristol is seeking a proactive Customer & Sales Support Executive to deliver outstanding customer service while supporting the sales function through order processing and CRM coordination. You will manage customer enquiries, process orders, maintain accurate records and work with internal teams to ensure customers receive a professional and efficient service at all times.

You will be responsible for managing customer enquiries, processing orders, maintaining accurate