IT Support Engineer

VIQU IT; Great Abington; On-site; GBP 28,000 - 36,000; Full time

Job summary

VIQU IT is seeking an experienced IT Support Engineer for a 12-month contract based in Cambridge. The role requires hands-on support for Windows 10/11, Microsoft 365, Intune and SCCM/MECM, plus strong endpoint management and ITIL/service desk experience.

The successful candidate will troubleshoot complex issues, support hardware and software deployments, and work closely with IT teams to resolve incidents in line with SLAs. Onsite, five days a week in Cambridge.

Qualifications

• Experience supporting Windows 10/11 environments.
• Experience administering Microsoft 365 for users and devices.
• Hands-on management of endpoints via Intune and SCCM/MECM.
• Experience with AD/GP and group policy.
• Familiarity with ITIL/service desk processes.

Responsibilities

• Provide technical support for Windows, hardware, software and peripherals.
• Manage endpoints with Microsoft Intune and SCCM/MECM.
• Install, configure and maintain operating systems and software.
• Handle patching, updates and device lifecycle management.
• Assist with asset management and CMDB accuracy.

Skills

Windows

Microsoft 365

Intune

SCCM/MECM

Endpoint management

Active Directory

Group Policy

ITIL

Customer service

Troubleshooting

Time management

Lab IT

Job description

IT Support Engineer - 12-month contract - Cambridge

My Customer is looking for an experienced IT Support Engineer with strong knowledge of Windows, Microsoft 365 and Endpoint Management. The successful candidate will be hands-on, customer-focused and confident troubleshooting complex technical issues.

Skills required from the IT Support Engineer

• Strong Windows 10/11 support experience.
• Strong Microsoft 365 experience.
• Hands-on experience with Microsoft Intune and SCCM/MECM.
• Strong endpoint management and software deployment experience.
• Hardware, desktop and peripheral troubleshooting.
• Active Directory / Group Policy experience.
• Experience working within an ITIL/service desk environment.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving ability.
• Excellent prioritisation and time-management skills.
• Lab IT skills would be benefical

Key Responsibilities of the IT Support Engineer

• Provide technical support and troubleshooting for Windows, hardware, software and peripherals.
• Support and manage endpoints using Microsoft Intune and SCCM/MECM.
• Install, configure and maintain operating systems and software applications.
• Manage patching, software updates and device lifecycle management.
• Support hardware refreshes, new device deployments and equipment moves/adds/changes.
• Troubleshoot connectivity issues and work with Networking, Security and other IT teams where required.
• Manage incidents and service requests in line with agreed SLAs.
• Assist with asset management, inventory and CMDB accuracy.
• Support wider IT projects and technology initiatives.
• Work closely with users, IT teams, vendors and stakeholders to resolve technical issues.

The IT Support Engineer is required to be onsite, 5 days a week in Cambridge.