IT Support Technician - Bristol & HPC Site

Capgemini; West of England; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Digital learning access

Employee networks (OutFront, CapAbilty

Disability Confident Employer

Job summary

Capgemini is seeking an IT support professional to deliver high-quality first-line helpdesk support across multiple UK sites. You will troubleshoot Windows and Microsoft 365 issues, assist with hardware, mobile devices and printers, and document incidents in ITSM systems.

The successful candidate will be organised, proactive and able to manage competing priorities with a collaborative approach to end-user service delivery.

Qualifications

• Experience delivering first-line IT support in a fast-paced business environment.
• Strong technical foundation and problem-solving skills across Windows, M365, hardware and networking basics.
• Experience using ITSM/ticketing systems and maintaining documentation.

Responsibilities

• Provide Level 1 IT assistance to end users across multiple sites.
• Troubleshoot hardware and software issues and escalate where required.
• Maintain accurate asset records and documentation in ITSM tools.

Skills

Windows OS

Microsoft 365

Hardware

Networking basics

ITSM

Ticketing systems

English fluency

CAPgemini UK knowledge

Tools

ITSM tools

CAD familiarity

Job description

Your roleWe are seeking a customer-focused IT professional with a strong technical foundation and a passion for delivering excellent user support. The ideal candidate will have experience providing first-line IT assistance, troubleshooting a range of hardware and software issues, and working within a structured IT support environment. You will be highly organised, proactive, and able to manage competing priorities while maintaining a positive and collaborative approach to supporting end users and colleagues.• Strong IT troubleshooting and support skills, with experience supporting Windows operating systems, Microsoft 365 applications, hardware, mobile devices, printers, and workplace technologies.• Excellent customer service and communication abilities, with the confidence to engage with users at all levels, manage support requests effectively, and provide clear and professional technical guidance.• Well-organised and team-oriented approach, with experience using IT Service Management (ITSM) tools, maintaining accurate documentation and asset records, and contributing to a collaborative, efficient, and well-managed IT environment.Your profileWe are looking for a motivated IT support professional with experience delivering high-quality first-line technical support in a fast-paced business environment. The successful candidate will have a strong understanding of end-user technologies, excellent customer service skills, and the ability to manage and prioritise support activities effectively. You will be comfortable working independently and across multiple locations, while maintaining a proactive and collaborative approach to problem-solving and service delivery.• Proven IT support experience, including previous work in an IT Helpdesk, Service Desk, or IT Technician role, with hands-on experience providing Level 1 support to end users and managing incidents through ITSM or ticketing systems.• Strong technical knowledge, including Windows operating systems, Microsoft 365, hardware, networking fundamentals, and workplace IT technologies, with the ability to diagnose and resolve common technical issues efficiently.• Excellent communication and organisational skills, with the ability to work independently, manage competing priorities, follow established procedures, adapt to changing business needs, and build positive working relationships across multiple sites. Fluency in English is essential, while French language skills and familiarity with CAD software would be advantageous.Make it real - what does it mean for you?Open access to digital learning platformsActive employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@CapgeminiCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates whoDeclare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Capgemini. Make it real.Need to knowAll roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real | www.capgemini.com