Career Coach for Restart Scheme

Serco; Newport; Sur place; GBP 28 000 - 35 000; Plein temps

Avantages offerts par ce poste

25 days' holiday + bank holidays

Pension scheme (up to 6%)

Training and development courses (1100

Mentoring opportunities and internal '

Résumé du poste

Serco Newport is seeking a Progression Job Coach to support people on the Restart Scheme. You will guide participants from engagement to sustained employment, assess needs, and create personalised action plans with practical employability support.

You will deliver one-to-one coaching, CV writing, job applications, interview prep and job search techniques, building trust with participants and coordinating with employers and internal teams to place people in suitable roles.

Qualifications

• Experience in coaching, mentoring or supporting individuals into employment or education.
• A genuine passion for helping people succeed and making a positive difference in communities.
• Strong interpersonal and communication skills, with the ability to build trust and influence others.
• Experience working in a target‑driven or performance‑focused environment.
• Excellent organisation and time management skills, with the ability to manage multiple priorities effectively.
• Confidence using IT systems and maintaining accurate, high‑quality records.
• Good understanding of the Welsh language.

Responsabilités

• Manage a caseload of participants, guiding them through the full Restart journey from engagement through to sustained employment
• Deliver one-to-one coaching, needs assessments and tailored action plans to address barriers to work
• Provide practical employability support including CV writing, job applications, interview preparation and job search techniques
• Build strong, trust‑based relationships with participants, motivating and supporting them to achieve their goals
• Work with employers and internal teams to identify opportunities and match participants to suitable roles
• Maintain accurate records and ensure full compliance with contract requirements and customer service standards

Connaissances

Coaching

Mentoring

Communication

Welsh language

Target-driven

IT literacy

Description du poste

Serco Newport is seeking a Progression Job Coach to support people on the Restart Scheme. You will guide participants from engagement to sustained employment, assess needs, and create personalised action plans with practical employability support.

You will deliver one-to-one coaching, CV writing, job applications, interview prep and job search techniques, building trust with participants and coordinating with employers and internal teams to place people in suitable roles.