Customer-Focused Retail Security Officer

Mitie Group plc.; Croydon; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Colleague discount

Snacks & beverages during shifts

SIA licence renewal training

Career progression opportunities

Employee recognition

Job summary

Mitie Group plc. is seeking a Relief Retail Security Officer for Croydon-area stores (Croydon, Purley, Sutton, Wimbledon, Streatham, Dulwich). The role focuses on safe, welcoming store experiences while maintaining professional security standards in a premium retail setting.

You will support customers and colleagues, respond to incidents, and help create positive moments through everyday interactions. Strong communication and calm judgment are essential.

Qualifications

• Must have 5 years trackable working history in the UK.
• Weekend availability is required.
• Location covers Croydon, Purley, Sutton, Wimbledon, Streatham and Dulwich in London.
• Role creates safe, welcoming store experiences.
• Customer-facing role in a premium retail environment.

Responsibilities

• Maintain a visible, welcoming and reassuring presence in store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S/Mitie environment.
• Deliver high standards of professionalism, communication and customer service.

Skills

Strong communication

People skills

Professionalism and EI

Confidence and judgement

Calm under pressure

Customer-focused

High standards

Job description

Mitie Group plc. is seeking a Relief Retail Security Officer for Croydon-area stores (Croydon, Purley, Sutton, Wimbledon, Streatham, Dulwich). The role focuses on safe, welcoming store experiences while maintaining professional security standards in a premium retail setting.

You will support customers and colleagues, respond to incidents, and help create positive moments through everyday interactions. Strong communication and calm judgment are essential.