Customer-First Sales Assistant — Plumbing & Heating

PLUMB CENTRE; Wallsend; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Discounts

Healthcare

YuLife app

Cycle to Work

Job summary

Plumb Centre in Wallsend is hiring a Sales Assistant to support customers at the trade counter and handle inquiries by phone and e‑mail. You will also perform general warehouse duties and maintain high-standards for in-branch merchandising.

The role is full-time, Monday–Friday, 8am–5pm, with a salary of £26,695 plus bonus and robust employee benefits. You will join a people-focused team within the Wolseley Group, offering development opportunities and discounts.

Qualifications

• Knowledge in plumbing & heating is beneficial.
• Proven experience in a face to face sales/customer service position.
• Great communication skills and a customer-first approach.
• Great team player and willing to support in all areas of the branch.
• Willingness to learn with an enthusiastic approach.

Responsibilities

• Assisting customers at the trade counter by understanding their specific needs and providing product recommendations.
• Handling customer enquiries via phone and email with a positive, proactive attitude, building strong customer relationships and ensuring excellent customer service.
• Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse
• Merchandising displays to a high standard in the branch.

Skills

Face-to-face sales

Customer service

Communication

Team player

Willingness to learn

Plumbing knowledge

Job description

Plumb Centre in Wallsend is hiring a Sales Assistant to support customers at the trade counter and handle inquiries by phone and e‑mail. You will also perform general warehouse duties and maintain high-standards for in-branch merchandising.

The role is full-time, Monday–Friday, 8am–5pm, with a salary of £26,695 plus bonus and robust employee benefits. You will join a people-focused team within the Wolseley Group, offering development opportunities and discounts.