Customer-Facing Retail Security Officer

Mitie; Tooting; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

20% staff discount

Complimentary snacks and beverages

SIA licence renewal funded

Training and development

Career progression opportunities

Share schemes and long-term incentives

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S Southfields is seeking a Retail Security Officer to join our security team in London. The role focuses on maintaining a safe, secure environment while contributing to the customer journey and overall store experience.

You will be part of the wider store team, delivering professionalism and trusted service in a premium retail setting. The role emphasizes approachable, calm, and professional interactions with customers and colleagues, de‑escalation of incidents, and collaboration with store

Qualifications

• 5 years trackable working history in UK.

Responsibilities

• Maintain a safe and secure store environment.
• Create a visible, welcoming presence within store.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams to deliver a positive customer experience.
• Uphold high standards of professionalism and customer service.

Skills

Customer service

Communication

Professionalism

Emotional intelligence

Calm under pressure

De-escalation

Job description

M&S Southfields is seeking a Retail Security Officer to join our security team in London. The role focuses on maintaining a safe, secure environment while contributing to the customer journey and overall store experience.

You will be part of the wider store team, delivering professionalism and trusted service in a premium retail setting. The role emphasizes approachable, calm, and professional interactions with customers and colleagues, de‑escalation of incidents, and collaboration with store