Customer-Experience Security Officer

Mitie Group plc.; Castle Point; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

20% colleague discount

SIA licence renewal training

Career progression opportunities

Share Incentive Plan

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer is seeking a professional Security Officer to join our premium retail environment. You will help maintain a safe, welcoming store experience while supporting customers and colleagues across shifts.

The role emphasizes calm, confident responses to incidents and a commitment to high standards of service. The position offers guaranteed 45 hours per week, 20% colleague discount, training including SIA licence renewal, and opportunities for career progression within Mitie and the

Qualifications

• Strong communication and people skills are essential.
• Professionalism and emotional intelligence are important.
• Confidence and sound judgement are required.
• Calm and positive approach under pressure is valued.
• Genuine desire to help customers and colleagues is needed.
• Pride in delivering high standards every day.

Responsibilities

• Creating a visible, welcoming and reassuring presence within store
• Supporting customers and colleagues professionally and confidently
• Responding appropriately to incidents, theft and security concerns
• Helping de-escalate challenging situations calmly and respectfully
• Working collaboratively with store teams as part of the wider M&S environment
• Delivering high standards of professionalism, communication and customer service at all times

Skills

Strong communication

Customer service

Emotional intelligence

Calm under pressure

Professionalism

Judgement

De-escalation

Job description

Marks & Spencer is seeking a professional Security Officer to join our premium retail environment. You will help maintain a safe, welcoming store experience while supporting customers and colleagues across shifts.

The role emphasizes calm, confident responses to incidents and a commitment to high standards of service. The position offers guaranteed 45 hours per week, 20% colleague discount, training including SIA licence renewal, and opportunities for career progression within Mitie and the