Senior IT Infrastructure & Support Engineer

Academic Key; Addlestone; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30k-£40k per annum

40 days holiday

Job summary

Emplyfy in Addlestone, United Kingdom is seeking an experienced IT Support & Infrastructure Engineer for a hands-on role within an international technology organisation. You will resolve technical issues, support IT environments remotely and on customer premises, and work closely with customers to maintain service levels.

The ideal candidate has 5+ years in a similar IT engineering role, strong security knowledge (Cyber Essentials/GDPR) and proficiency with Microsoft 365 services (Email,

Qualifications

• Cyber Essentials and GDPR security standards (mandatory).
• Microsoft 365 services: Email, SharePoint, Teams, OneDrive (mandatory).
• Windows Server 2016/2019/2022; Group Policy and security policies.
• Azure administration and implementation.

Responsibilities

• Provide technical assistance to customers and act as a trusted contact for support.
• Visit customer sites to investigate, resolve issues, perform installations and maintenance.
• Manage incidents and requests via the Service Desk; ensure SLA adherence.
• Escalate critical or high-priority issues to management as needed.
• Organise daily workloads and ensure timely completion of tasks.
• Monitor environments to ensure reliability and business alignment.
• Install, configure, test, maintain and repair IT hardware and software.
• Document work and update ticket information accurately.

Skills

5+ years IT engineering experience

Customer facing

Strong communication

Troubleshooting

Tools

Microsoft 365

Azure

Intune

RMM solutions

Job description

Emplyfy in Addlestone, United Kingdom is seeking an experienced IT Support & Infrastructure Engineer for a hands-on role within an international technology organisation. You will resolve technical issues, support IT environments remotely and on customer premises, and work closely with customers to maintain service levels.

The ideal candidate has 5+ years in a similar IT engineering role, strong security knowledge (Cyber Essentials/GDPR) and proficiency with Microsoft 365 services (Email,