Customer & Facilities Team Member - Afflecks

Bruntwood SciTech; Manchester; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

28 days holiday

Birthday off work

24 hours a year volunteer time

Sabbatical of up to 12 months

Healthcare cash plan

Life assurance

8% matched pension

Job summary

Bruntwood SciTech in Manchester is hiring a Customer & Facilities Team Member for 30 hours per week on a flexible rota across Monday to Sunday. You will work at Afflecks, the city's iconic indoor market home to diverse traders and visitors, delivering client-focused service and maintaining the venue.

You’ll handle customer queries, basic maintenance, cleaning, opening/locking, order placement, and incident reporting, while supporting traders and events.

Qualifications

• Experience in a maintenance-focused role (building maintenance, cleaning, painting/decorating).
• Able to work in a small team with traders and customers.
• Strong communication skills to handle queries by phone, email and in person.

Responsibilities

• Maintain high standards of presentation around entrance and common areas.
• Open and lock up venue as required.
• Perform day-to-day maintenance and cleaning and resolve issues promptly.
• Place orders and log reactive works in company systems.
• Assist traders with communications and operational issues and escalate major issues.
• Monitor building to comply with H&S regulations for safety and security.
• Respond to incidents and report suspicious activity to the manager.
• Answer customer/trader queries via phone, email and in-person.
• Support Afflecks merchandise sales and assist events.
• Be a passionate ambassador for Afflecks and its independent businesses.

Skills

Maintenance experience

Communication skills

Team player

Security awareness

Retail/hospitality knowledge

Tools

Company systems

Job description

This role is advertised for 30 hours/week worked Monday to Sunday on a flexible rota (you’ll get 4 weeks notice on which shift pattern you’ll be doing).

You’ll be working in Afflecks , our iconic indoor market home to up to 70 incredible small, independent traders, designers, makers, creators and retailers of all kinds.

Job purpose:

The Customer & Facilities Team Member carries out customer service, maintenance and caretaker duties to uphold the highest standards as part of our service to our traders and customers. .

The building is a busy, vibrant environment in the centre of Manchester. Afflecks is one of the most visited locations in the city with thousands of local people, students and tourists entering its doors each week - every day is different and fast paced.

Hopefully you’ll love Afflecks and know it well - but if not this video can give you an insight.

What you'll be doing:

• Maintain high standards of presentation around the entrance and surrounding grounds to the venue as well as all common parts including staircases, lifts, toilets and corridors
• Open and lock up of venue where required
• Completing day-to-day maintenance and cleaning tasks, reacting quickly to resolve any building or standards issues throughout the day
• Placing orders using company systems
• Logging calls for reactive works using company systems
• Assisting trader partners with communications and operational issues and escalating any major issues to the Retail Operations Manager
• Undertaking required tasks to comply with H&S regulations, spending your day continually monitoring the building to ensure the safety and security of all company property
• Responding and dealing with any occurrences, incidents and reporting any suspicious activity to the manager
• Answering customer and trader queries and resolving problems via phone, email and in-person
• Supporting with sales of Afflecks merchandise, and assisting with events & activations where reuqired
• Be a passionate ambassador for Afflecks and it's independent businesses

What are we looking for:

• Experience in a maintenance focussed role, such as: building maintenance, cleaning, painting/decorating
• Ideally have previous experience within a similar structure e.g. retail, hospitality, building services
• Understand the benefits and challenges of small businesses/independent traders, and be a champion of indie shopping
• Knowledge of general security/loss prevention techniques in a retail or similar environment
• A team player, committed to collaborating and supporting each other in a small team
• Great communication skills, able to work with a diverse range of personalities and manage relationships with traders and customers well

We really believe that if you’re brilliant to work with, you deserve brilliant things in return:

• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £30m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.