Customer & Facilities Specialist (30hrs/wk, Flexible Shifts)

Bruntwood SciTech; Manchester; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

28 days holiday

Birthday off work

24 hours a year volunteer time

Sabbatical of up to 12 months

Healthcare cash plan

Life assurance

8% matched pension

Job summary

Bruntwood SciTech in Manchester is hiring a Customer & Facilities Team Member for 30 hours per week on a flexible rota across Monday to Sunday. You will work at Afflecks, the city's iconic indoor market home to diverse traders and visitors, delivering client-focused service and maintaining the venue.

You’ll handle customer queries, basic maintenance, cleaning, opening/locking, order placement, and incident reporting, while supporting traders and events.

Qualifications

• Experience in a maintenance-focused role (building maintenance, cleaning, painting/decorating).
• Able to work in a small team with traders and customers.
• Strong communication skills to handle queries by phone, email and in person.

Responsibilities

• Maintain high standards of presentation around entrance and common areas.
• Open and lock up venue as required.
• Perform day-to-day maintenance and cleaning and resolve issues promptly.
• Place orders and log reactive works in company systems.
• Assist traders with communications and operational issues and escalate major issues.
• Monitor building to comply with H&S regulations for safety and security.
• Respond to incidents and report suspicious activity to the manager.
• Answer customer/trader queries via phone, email and in-person.
• Support Afflecks merchandise sales and assist events.
• Be a passionate ambassador for Afflecks and its independent businesses.

Skills

Maintenance experience

Communication skills

Team player

Security awareness

Retail/hospitality knowledge

Tools

Company systems

Job description

Bruntwood SciTech in Manchester is hiring a Customer & Facilities Team Member for 30 hours per week on a flexible rota across Monday to Sunday. You will work at Afflecks, the city's iconic indoor market home to diverse traders and visitors, delivering client-focused service and maintaining the venue.

You’ll handle customer queries, basic maintenance, cleaning, opening/locking, order placement, and incident reporting, while supporting traders and events.