Customer & Facilities Associate - 30h/wk, Flexible Shifts

Bruntwood; Greater Manchester; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

28 days holiday plus Birthday off

Holiday buy/sell option

Volunteer time 24 hours a year

Sabbatical up to 12 months

Healthcare cash plan

Private healthcare (opt-in)

Life assurance

Pension scheme up to 8% matched

Job summary

Bruntwood’s Afflecks venue in Manchester is recruiting a part-time Customer & Facilities Team Member for a 30-hour rota. You’ll handle maintenance, cleaning, security, and customer service duties to support traders and visitors in a busy indoor market.

You’ll work in a vibrant environment, contributing to high standards of presentation and safety, with opportunities to assist events and merchandise sales while acting as an ambassador for Afflecks’ independent traders.

Qualifications

• Experience in a maintenance-focused role (building maintenance, cleaning, decorating).
• Team player who can collaborate in a small team.
• Strong communication skills with traders and customers.
• Knowledge of security/loss prevention in a retail or similar environment.
• Flexible attitude to shifts and rota across a busy venue.

Responsibilities

• Maintain high standards of presentation around entrances, common areas, stairs, lifts and toilets.
• Open and lock up the venue as required.
• Perform day-to-day maintenance and cleaning tasks; respond to issues promptly.
• Place orders using company systems and log reactive works.
• Assist traders with communications and operational issues; escalate major issues.
• Ensure safety and security of the building in line with H&S regulations.
• Respond to incidents and report suspicious activity to the manager.
• Answer queries via phone, email or in person; support with Afflecks merchandise sales and events.
• Be a passionate ambassador for Afflecks and its independent businesses.

Skills

Maintenance experience

Team player

Communication skills

Customer service

Security awareness

Job description

Bruntwood’s Afflecks venue in Manchester is recruiting a part-time Customer & Facilities Team Member for a 30-hour rota. You’ll handle maintenance, cleaning, security, and customer service duties to support traders and visitors in a busy indoor market.

You’ll work in a vibrant environment, contributing to high standards of presentation and safety, with opportunities to assist events and merchandise sales while acting as an ambassador for Afflecks’ independent traders.