Customer Experience Team Member - Seasonal

ATG Entertainment; City of Westminster; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading entertainment company in the City of Westminster is seeking a Customer Experience Team Member for the festive season. Responsibilities include providing excellent customer service and supporting event tasks in a lively atmosphere. Applicants must be 18+, and experience in the entertainment sector is not necessary. The company prides itself on inclusivity and encourages diverse applications.

Qualifications

• Must be aged 18+ due to alcohol handling requirements.
• Commitment to inclusive practices and equal opportunity in employment.
• Awareness of accessibility and support for disabled candidates.

Responsibilities

• Support the Apollo Victoria Theatre during a busy festive period.
• Provide customer service in a fast-paced, engaging environment.
• Contribute to delivering a range of tasks related to events and guest experience.

Job description

Overview

Customer Experience Team Member - Seasonal

Are you great with customers, but looking for something a little bit different? Do you have great availability over the festive period (Christmas Eve through to New Year\'s Day)? Do you thrive in a fast-paced, exciting environment? Are you looking for a workplace which is fun, engaging and full of festive cheer? If so, we are looking for fantastic people like you to help support the Apollo Victoria Theatre over one of our busiest times of year as a member of our Customer Experience Team. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with a busy programme of events. If you have the skills to achieve our goals and an affinity for our values, we’d like to hear from you!

Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position as this role involves the handling of alcohol at times.

Responsibilities

• Support the Apollo Victoria Theatre during a busy festive period as part of the Customer Experience Team.
• Provide customer service in a fast-paced, engaging environment.
• Contribute to a friendly, passionate, and ambitious team delivering a range of tasks related to events and guest experience.
• Uphold the organisation\'s values and strive to achieve team goals.

Qualifications

• Experience in the entertainment sector is not required; applications from a wide range of backgrounds are encouraged.
• Must be aged 18+ due to alcohol handling requirements.
• Commitment to inclusive practices and equal opportunity in employment.
• Awareness of accessibility and support for disabled candidates; option for confidential discussions about accessibility prior to applying.

Additional Information

To note: this is a temporary position. Please note that the vacancy may be closed early if a high volume of applications is received.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. If you’d like to discuss accessibility prior to applying, please email [e-mail] to request a confidential discussion.