Customer Experience Team Member - Part Time

Oliver Bonas Limited; Southampton; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Generous staff discount

Employee assistance programme

Flexible holiday

Profit related bonus scheme

Pension plan

Refer a Friend

Enhanced parental leave

EDI network

Mental Health support

360L eLearning platform

Free refreshments

Job summary

Oliver Bonas Limited in Southampton is seeking a Team Member working 16 hours per week to join our store team. You will deliver an exceptional customer experience, maintain product knowledge and communicate clearly with colleagues to keep the store running smoothly.

You will help with stock deliveries, health and safety standards, stock takes and replenishment, and you may cover shifts at other OB stores. The role offers a friendly, energetic environment with generous staff discounts and access

Qualifications

• Excellent customer service
• Calm, solutions focused with strong listening skills
• Genuine interest in people to make customers feel valued
• Natural, confident communication style
• Organisation and multitasking ability
• Positivity and willingness to learn more

Responsibilities

• Provide a great customer experience delivering on service expectations
• Maintain excellent product knowledge
• Have strong, consistent communication with the team
• Participate in training and team sessions
• Own tasks and set a good example for the team
• Adhere to operational practices and health and safety standards
• Maintain housekeeping across store and stockroom
• Support other stores when needed
• Be aware of sales targets and company performance
• Know store products to support sales growth

Skills

Customer service

Communication

Organisational skills

Multitasking

Positive attitude

Resourcefulness

Job description

Oliver Bonas Limited in Southampton is seeking a Team Member working 16 hours per week to join our store team. You will deliver an exceptional customer experience, maintain product knowledge and communicate clearly with colleagues to keep the store running smoothly.

You will help with stock deliveries, health and safety standards, stock takes and replenishment, and you may cover shifts at other OB stores. The role offers a friendly, energetic environment with generous staff discounts and access