Customer Experience Team Member - Flexible Hours & Discount

Oliver Bonas Limited; Watford; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Employee discount up to 60%

Employee assistance programme

Flexible holiday

Profit related bonus

Pension plan

Refer a Friend

Parental leave

EDI network

Mental Health Support

360L eLearning

In-store refreshments

Job summary

Oliver Bonas Limited is looking for a Team Member to join OB in our Watford store. You will work key days across the week and help deliver a fantastic customer experience while keeping the store running smoothly.

You will maintain product knowledge, communicate clearly with the team, take part in training, and support stock deliveries, health and safety, and housekeeping. You will also assist other stores as needed and stay focused on sales targets.

Qualifications

• Great people skills and a kind, helpful approach to customers and colleagues.
• Excellent customer service skills and a calm, solutions‑oriented mindset.
• Clear, confident communication with customers and team members.
• Strong organisational ability and the capacity to multitask.
• Positive, energetic attitude and willingness to learn.
• Resourcefulness and eagerness to take on new tasks.
• Genuine interest in people to keep customers returning.
• Willingness to participate in ongoing training and development.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

Customer service

People skills

Communication

Organisational skills

Multi-tasking

Positive attitude

Resourcefulness

Job description

Oliver Bonas Limited is looking for a Team Member to join OB in our Watford store. You will work key days across the week and help deliver a fantastic customer experience while keeping the store running smoothly.

You will maintain product knowledge, communicate clearly with the team, take part in training, and support stock deliveries, health and safety, and housekeeping. You will also assist other stores as needed and stay focused on sales targets.