Part-Time Team Member — Customer Experience

Oliver Bonas Limited; United Kingdom; Remote; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Employee discount up to 60%

Employee assistance programme

Flexible holiday 30–35 days

Profit-related bonus scheme

Pension plan uptake

Refer a Friend incentive

EDI network

Job summary

Oliver Bonas is hiring a part-time Team Member (16 hours per week) to deliver an outstanding customer experience across key days. You will maintain product knowledge, communicate effectively with the team, participate in training, and take ownership of tasks while supporting store operations, stock management, and health and safety standards.

The role emphasizes friendly customer service, teamwork, and flexibility to cover shifts. Benefits include generous discounts and development opportunities.

Qualifications

• Strong customer service skills and a friendly approach to shoppers.
• Ability to stay organised and multi-task in a busy store environment.
• Excellent communication within the team to ensure smooth store operation.

Responsibilities

• Provide a great experience to every customer.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in training opportunities and contribute to team sessions.
• Embrace ownership of tasks and set a good example for the team.
• Adhere to stock deliveries, health and safety standards, and stock takes.
• Maintain high housekeeping standards in-store and in back-of-house areas.
• Support other stores when needed.
• Be aware of sales targets and current performance versus targets.

Skills

People skills

Customer service

Organisation

Multitasking

Positive attitude

Kindness

Resourcefulness

Job description

Oliver Bonas is hiring a part-time Team Member (16 hours per week) to deliver an outstanding customer experience across key days. You will maintain product knowledge, communicate effectively with the team, participate in training, and take ownership of tasks while supporting store operations, stock management, and health and safety standards.

The role emphasizes friendly customer service, teamwork, and flexibility to cover shifts. Benefits include generous discounts and development opportunities.