Part-Time Store Team Member — Customer Experience

Oliver Bonas Limited; United Kingdom; Remote; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Generous employee discount up to 60%

24 hour employee assistance programme

Holiday 30–35 days

Bonus scheme

Pension auto-enrolment

Refer a Friend incentive

Enhanced parental leave

EDI and inclusion network

Mental Health support

360L eLearning

Free refreshments

Job summary

Oliver Bonas Limited is seeking a Team Member for a 20-hour per week role in-store. You will help deliver a fantastic customer experience, keep product knowledge sharp, and work with the team to run the store smoothly.

We value friendly, proactive people who listen to customers, stay calm under pressure and share ideas in training and team sessions.

In return you’ll enjoy generous benefits, including a strong discount, pension, holidays and development opportunities.

Qualifications

• Provide exceptional customer service to store guests.
• Maintain up-to-date product knowledge for recommendations.
• Communicate clearly with team to ensure smooth operations.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, e.g. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store's sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

Customer service

Communication

Organisation

Multi-tasking

Teamwork

Problem solving

Job description

Oliver Bonas Limited is seeking a Team Member for a 20-hour per week role in-store. You will help deliver a fantastic customer experience, keep product knowledge sharp, and work with the team to run the store smoothly.

We value friendly, proactive people who listen to customers, stay calm under pressure and share ideas in training and team sessions.

In return you’ll enjoy generous benefits, including a strong discount, pension, holidays and development opportunities.